PHSDAI TRANSFORMATION
PRODUCT / VIBECHECK

Hear the patterns in what customers are saying.

PRODUCTS

Customer feedback is everywhere: support tickets, sales calls, reviews, forums and product conversations. The challenge isn't collecting more of it. It's recognising which issues are recurring, which signals are changing and what deserves attention.

VibeCheck uses AI to organise noisy feedback into themes, trends and evidence that teams can investigate and act on.

ASK ABOUT VIBECHECK
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[ + ]HOW IT WORKS
PRODUCT

From unstructured text to findings teams can use.

VibeCheck reflects our engineering team's experience combining information from different sources, cleaning and classifying unstructured text, and making results usable for product and customer teams.

Aerial view of sea ice broken into floes of many sizes on dark water, with a swirl of cloud at one edge
VibeCheck
Customer feedback
Last 7 days / 6 sources
2,318 itemsLive
IncomingGrouped as it arrives
SurveyWelcome code says it has expiredVoucher codes
ReviewsBox crushed, two glasses broken insideDamaged on arrival
SupportCourier says delivered, nothing hereDelivery delays
ReviewsSizes run small, had to send it backProduct sizing
Themes7-day trend
Delivery delays412+18%
Refund timing233−6%
Checkout errors on mobile226+41%
Login and passwords190+3%
Product sizing151−2%
Damaged on arrival118+9%
Voucher codes96+12%
FIG. 01   Comments from six sources grouped into ranked themesILLUSTRATIVE
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[ + ]WHAT IT CAN HELP TEAMS DO

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  1. /01
    See the recurring issues.

    Bring related comments together instead of reading every channel separately.

  2. /02
    Spot emerging signals.

    Observe changes in themes and patterns over time.

  3. /03
    Understand the evidence.

    Investigate how a finding relates to the underlying source material.

  4. /04
    Work across systems.

    Connect relevant feedback sources and present intelligence in workflows that suit the team.

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[ + ]BUILT ON REAL PRODUCT WORK

From unstructured text to findings teams can use.

VibeCheck reflects our engineering team's experience combining information from different sources, cleaning and classifying unstructured text, and making results usable for product and customer teams.

Customer intelligence with Sirvoy →

CONTACT
US
[ + ]  VIBECHECK

What are your customers telling you?

Tell us where your customer feedback lives today and what you need to learn from it.

ASK ABOUT VIBECHECK
contact@phased.aiCORK, IRELAND